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Delivery & Returns

DELIVERY COSTS

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  • Standard Shipping within Australia: AUD$10.00

  • Express Post within Australia: AUD$14.95

  • New Zealand Shipping: AUD$10.00

  • We ship within Australia and New Zealand only (visit our Environmental Policy for more details)
     

CUSTOMS & IMPORT CHARGES:

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

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DELIVERY TIMES (Australia):
 

For metro areas our delivery time frame is 3 - 5 business days.
For regional areas our delivery time frame is 5 - 7 business days.
For remote locations our delivery time frames is 7 - 14 business days.

Please contact us for delivery times to other locations.

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DELIVERY CONDITIONS
 

  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

  • All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Note: if you elect to use this service, the agreement is between you and Australia Post, and Michelle Leilani takes no responsibility for any lost or damaged items due to the use of this service.

  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

  • Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.

  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

  • Some consumable items cannot be shipped internationally. You can find more details on the United Postal Union Convention website.

  • Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

 

RETURNS POLICY

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept products that are intimate or sanitary goods. Exceptions to these rules include faulty goods, or major failures of the product.

Additional non-returnable items:
 

* Gift cards

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS (if applicable)
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@michelleleilani.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@michelleleilani.com and send your item to: Michelle Leilani 23 Fennell Cr, BLACKALLS PARK 2283 NSW

 

GIFTS
 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.

 

SHIPPING
 

To return your product, you should mail your product to: Michelle Leilani 23 Fennell Cr, BLACKALLS PARK 2283 NSW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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